Plenty of brides and grooms have probably had nightmares
about forgetting something for their big day. But how many actually forget
their pants?
If you haven’t heard the story yet, a man from Minnesota had
the last fitting for his wedding clothes on Saturday, near Minneapolis. Then,
with his jacket, vest, tie, shirt, shoes and belt in tow, he hopped on a plane
for his destination wedding in Costa Rica, scheduled for Monday afternoon.
Unbeknownst to him...
his pants were left behind.
We often say customer service is all about putting yourself
in the shoes of your customer to get their perspective. Well, the clothier did
that and more. He did something totally unexpected. He had his 32-year-old
daughter, hand-deliver those very special pants right to the resort where the
bride and groom were to be married.
Customer service thrives when businesses recognize what the
customer wants and needs, and in this case, the customer needed his pants. The $500 pants were in the hands of the
groom, almost before he knew they were missing. It was an unexpected gesture, likely
to never be forgotten.
The bride and groom were reportedly “speechless” and the
daughter of Judd Frost, Jessie, who actually made the pants delivery, said, “I
feel like I am carrying treasure through the jungle.”
Treasure for customers, now that is something unexpected!
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