Tuesday, November 27, 2012

Continuous And Never-Ending Improvement

"CANI" could come from the mouth of a four-year old asking permission to eat another package of fruit snacks or ride his bike down the drive way one more time.

Here at The Carden Group we use CANI as an acronym for Constant And Never-Ending Improvement, a term we learned a few years back from a friend and mentor, Robert D. Smith.

A recent article in the University of Kansas Medical Center's newsletter called the Center Express, summarized The Carden Group's leadership development program currently underway at the medical center. Leading the Jayhawk Way is helping the University with continuous improvements.

"The process is giving me the most practical tools I've ever encountered for working with a team day-to-day," said Pat Dean-Love, administrative officer in the Office of the Associate Vice Chancellor for Compliance. "We're being coached to have a clearer vision and communicate the vision within our work teams so we're all pulling together," she said.

The program was developed specifically for the University after several weeks of shadowing and research to determine the best ways to get the desired results for the hospital's administration. The Carden Group doesn't pull a program off the shelf for our clients. Each one is customized to their needs and goals.

The article in the Nov. 21, 2012 issue says:

It emphasizes excellence and a work environment that is positive, energized and focused on possibilities. The program emphasizes effective communication, clear expectations, effective meetings, appreciation and motivation. Supervisors learn methods for examining themselves and for finding actionable ways to improve as leaders. 

One hundred eighty supervisors, managers and their leaders at the medical center are participating in the program.


Steffani Webb, vice chancellor for Administration at the medical center said, "We are creating consistent processes for how we lead and developing an internal brand that speaks to excellence in our workforce and in our campus culture."